Care Instructions

Care Instructions for Your Neck-Relief™ M2

Congratulations on your new Neck-Relief™ M2! Designed with the latest materials and advanced technology, it provides superior comfort and support to meet your needs. To maintain its performance and longevity, please follow these updated care and usage instructions:

Cleaning and Maintenance

agsdi-hospital

Spot Cleaning

Clean the cuddle fabric with mild soap and a moistened cloth. Allow it to air dry in a well-ventilated area.
agsdi-hospital

Pillowcase Use

Use the custom pillowcase provided or a similar protective covering whenever possible. The pillowcase is machine washable and dryable for your convenience.
agsdi-hospital

Avoid Excess Moisture

Keep the core of your Neck-Relief™ M2 dry. Do not wash, submerge, or dry clean the pillow itself.
agsdi-hospital

Prohibited Cleaning Methods

Avoid steamers, steam sterilizers, solvents, or chemicals on the fabric. Do not iron or use heat sources like blow dryers on the Neck-Relief™ M2.

Important Notes on Use

agsdi-hospital

Initial Odor

The materials used in the Neck-Relief™ M2 may have a slight odor when first unpacked. This is normal and will fade over time. For best results, let the pillow air out in a dry, ventilated area for at least 12 hours before first use.
agsdi-hospital

Morphological Adaptation

Slight changes in softness or small depressions over time are expected and reflect the natural adaptation of the material.
agsdi-hospital

Protective Cover

The sewn-in protective cover should not be removed, wet, washed, or ironed. Removing or damaging the cover will void the warranty.

Safety Guidelines

R
Keep the Neck-Relief™ M2 away from sharp objects or edges that could damage it.
R
Discard the plastic wrapping immediately to prevent suffocation risks for children or pets.
R
The Neck-Relief™ M2 is designed for adults and is not suitable for children under 12 or for animals.

Warranty Conditions

To maintain the validity of your limited warranty:

  1. The product must only be used for its intended purpose—supporting the head and neck.
  2. The product must remain clean, dry, and in good sanitary condition.
  3. There should be no signs of improper care, damage, or deformation.

By following these care instructions, you’ll enjoy the full benefits of your Neck-Relief™ M2 for years to come. Thank you for choosing Neck-Relief™!