Return/Exchange Policy

At CerviPedic, we want you to be completely satisfied with your purchase. To ensure you receive high-quality merchandise, all products that leave our facility are carefully inspected for defects and damages prior to shipment. However, we understand that sometimes things don’t work out as expected. If you are unsatisfied with your purchase and need to return or exchange it, please follow our guidelines below.

Return/Exchange Eligibility

  1. Condition of Merchandise: Exchanges or returns are accepted only on items that have not been altered or washed and are free from stains, animal hair, or other damages. Items must be in their original packaging and include all original packing materials. Returns must be initiated within 30 days from the date of purchase.
  2. Shipping Returns: To ensure proper processing, please ship the item back with a tracking number. Email the tracking number and the reason for your return to info@cervipedic.com.
  3. Final Sales: Please note that sale items, items purchased from other retailers, clearance items, special orders, custom, and seasonal items cannot be exchanged or returned; these are final sales.
  4. Return Shipping Costs: Returned packages must be shipped back prepaid. We do not accept CODs or third-party billing for returned merchandise. Additionally, all returns are subject to a $5 restocking and refurbishing fee. For exchanges, you will only be charged for the shipping cost to reship the new item.
  5. Denial of Credit: CerviPedic reserves the right to deny any credit or exchange if the returned merchandise does not meet our policies. In such cases, the item will be returned to you at your cost.

Please allow up to two weeks for processing your return or exchange. Shipping charges are non-refundable, and our policies are subject to change without notice.

How to Make a Return or Exchange

  1. Contact Us: Email info@cervipedic.com to request a return/exchange acknowledgment number.
  2. Provide Details: Include your name, the item(s) you want to exchange or return, the reason for the return/exchange, and your original order number. If it was a gift, please include the full name of the gift giver.
  3. Receive RA Number: If your item is eligible, we will provide you with a Return Acknowledgment (RA) number that must be written on your exchange form.
  4. Processing Your Return/Exchange: Upon receipt, inspection, and approval of your returned merchandise, we will process your return or exchange. If returning an item, we will credit your account. For exchanges, we will send out your new product and charge the original payment method for the shipping costs.
  5. Refund Method: All refunds will be made to the original payment method. Only the value of the merchandise and applicable sales tax, minus any discounts and fees, will be refunded. Shipping charges are not refundable.
  6. Shipping Protection: For your protection, we recommend using a traceable service and insuring your return/exchange package. CerviPedic is not responsible for packages lost, stolen, or damaged in transit.
  7. Shipping Costs: The purchaser is responsible for all shipping and handling costs associated with returning or exchanging merchandise. COD returns will not be accepted.
  8. Processing Time: Please allow up to three weeks for processing your return or exchange.

Where to Send Your Return or Exchange

For return information, please email us at info@cervipedic.com.

Credit Card Refund Timeline

Once we receive your returned package, please allow one billing cycle for your refund to appear on your credit card. We strive to process refunds within 1-2 weeks of receipt; however, your bank may take an additional 2 weeks to process and post this transaction to your account.

Thank you for choosing CerviPedic. We appreciate your business and are here to assist you!